Privacy Policy

Privacy Policy (Island Shine LLC)

Effective Date: 1/5/2026
Island Shine LLC (“Island Shine,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1) Information We Collect

We may collect information you provide to us, including:

  • Contact information (name, email, phone number, address)

  • Service details (property type, measurements, requested services, notes, photos you choose to send)

  • Quote and scheduling information submitted through our website, forms, or quoting tools

We may also automatically collect limited technical information when you browse our site, such as:

  • Device type, browser type, IP address (approximate location), and pages visited

2) How We Use Information

We use your information to:

  • Provide quotes, schedule service, and communicate with you

  • Confirm scope of work and deliver our services

  • Improve our website, services, and customer experience

  • Send service updates or respond to questions

  • Maintain internal records for operations, quality, and training

3) Quote Requests & Third-Party Tools (Squarespace + QuoteIQ)

Our website may use trusted service providers to help us operate:

  • Squarespace (website hosting and forms)

  • QuoteIQ (our quoting/CRM platform, including InstaQuote)

When you submit information through our website or quoting tools, that information may be processed and stored by these providers so we can respond and provide service.

4) Analytics & Advertising (Google Analytics / Meta Pixel)

We may use analytics and advertising tools such as Google Analytics and/or the Meta Pixel to understand how visitors use our site and to improve marketing performance.

These tools may use cookies or similar technologies to collect information about browsing activity (for example, pages visited or button clicks). This helps us improve the site experience and measure advertising effectiveness.

5) Cookies

Cookies are small files stored on your device that help websites function and remember preferences.
You can control cookies through your browser settings. Disabling cookies may affect certain website features.

If we enable analytics or advertising tools, we may also display a cookie notice depending on your region and settings.

6) How We Share Information

We do not sell your personal information.

We may share information only when necessary to:

  • Provide services you request (for example, using Squarespace and QuoteIQ to process forms/quotes)

  • Comply with legal obligations

  • Protect our rights, safety, and property, and the rights of others

7) Data Retention

We keep information only as long as necessary for business, legal, or service purposes (for example, to manage quotes, scheduling, invoicing, and customer support).

8) Your Choices

You can:

  • Request access to, correction of, or deletion of your personal information (where applicable)

  • Ask us not to use your information for marketing communications

To make a request, contact us using the information below.

9) Security

We take reasonable measures to protect your information. No system can guarantee 100% security, but we work to safeguard data through reputable service providers and standard practices.

10) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with an updated effective date.